Our Complaints Procedure
We pride ourselves on our high quality and customer service. However there may be times where you feel that our service has fallen below the standard you expect. We will do our best to resolve the issue.
Initially a phone call made to our office explaining the problem and giving some basic information to a member of our office team. The next step will be the sonographer that carried out the examination will be asked to review the report. We would then like you to put the complaint in writing for the attention of the Directors. A thorough investigation will be carried out and a written response returned to you within 4 weeks. We do ask that the patient initiates the complaint. We can only correspond with the patient, and not family members. In exceptional circumstances we can discuss the complaint with a nominated person but only with the express written consent by the patient. This is to comply with data protection. If you feel in any way that your examination was not satisfactory, or you are unhappy with any part of the process, we must receive your comments, within Seven days from your examination date. First View is committed to excellent customer care and would welcome any comments from you that can be used to improve our services.
Welfare of Patients Using 4D Baby Scanning Services
First View have been instructed by the Care Quality Commission (CQC) to inform the public about the safety guidelines for 4D baby scanning.
The Health Protection agency (HPA) and British Medical Ultrasound Society (BMUS) has recommended for many years that “non-diagnostic” baby-scanning should not be performed and that souvenir recordings are only reasonable as part of a diagnostic scan.
Professionals continue to be concerned about the promotion of non-diagnostic 4D scan services.
First View Imaging 4D services are booked as part of a clinical framework and are as part of a private diagnostic antenatal scan or as a 4D growth scan with printed growth report in the 3rd trimester. All our sonographers are fully qualified and have many years of experience. All our pregnancy scans operate within published guidelines for thermal exposure times and mechanical index values. Our ultrasound scans has never been shown to cause harm and we use the As Low As Reasonably Achievable (ALARA) principle when scanning. The study of ultrasound safety continues to be reviewed by various professional bodies.
We are regulated by the Care Quality Commission
Please see the link below for more information.